Call Center Leader – Member Services

Royal Credit Union Inc.; Wisconsin; On-site; USD 66,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Leave

Tuition Assistance

Employee Perks

Job summary

Royal Credit Union is seeking a Member Service Supervisor to lead and coach our call center team, manage daily operations, and drive efficiency through technology and analytics while delivering outstanding member service. Ideal candidates have an associate degree or equivalent experience, at least two years in customer service and two years of leadership.

Training starts at the Corporate Center in Eau Claire, WI; full-time schedule roughly 40 hours per week.

Qualifications

• Associate's Degree in Business Administration, Finance, Accounting or comparable work experience.
• Two years working in a customer service/support organization.
• Two years experience leading or supervising a customer service team.
• Must be bondable.
• Valid Driver’s License and insured vehicle.

Responsibilities

• Lead, coach and develop the call center Member Service team.
• Actively manage daily call center operations and provide superior member service.
• Utilize technology and analytics to maximize call center efficiency.
• Represent Member Service in department and corporate projects and initiatives.
• Work with staff to meet and exceed individual, departmental and Member expectations.

Skills

Leadership

Coaching

Call center metrics

Communication

Conflict resolution

MS Office

Digital solutions

Collaboration

Education

Associate's Degree in Business Administration or related field

Job description

Royal Credit Union is seeking a Member Service Supervisor to lead and coach our call center team, manage daily operations, and drive efficiency through technology and analytics while delivering outstanding member service. Ideal candidates have an associate degree or equivalent experience, at least two years in customer service and two years of leadership.

Training starts at the Corporate Center in Eau Claire, WI; full-time schedule roughly 40 hours per week.