Member Relations Leader with Flexible Hours

Northern Credit Union, Limited; Town of Gouverneur (NY); On-site; USD 64,000 - 81,000; Full time

Job summary

Northern Credit Union is seeking a Member Relationship Supervisor to mentor staff and lead a relationship center, driving a high level of member service and ownership culture. You will guide team development, set performance standards, and ensure processes align with the credit union’s mission and strategic goals.

Responsibilities include coaching, cross-functional collaboration, and daily operations oversight.

Qualifications

• Associate degree from accredited college or university; Business/commerce focus preferred.
• Minimum of 3 years banking experience.
• Minimum of 2 years of leadership experience.
• Demonstrates self-direction, autonomy, and ability to handle confidential information.
• Exceptional member service skills and relationship focus.

Responsibilities

• Mentor Member Relations internal owners and lead assigned relationship center.
• Hire, promote, coach, and evaluate staff to meet service standards.
• Oversee day-to-day operations of the Relationship Center; ensure staffing and safety.
• Collaborate with related departments to deliver outstanding member service.

Skills

Leadership

Customer service

Relationship management

Communication

Training/mentoring

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office Suite

Internal database

Job description

Northern Credit Union is seeking a Member Relationship Supervisor to mentor staff and lead a relationship center, driving a high level of member service and ownership culture. You will guide team development, set performance standards, and ensure processes align with the credit union’s mission and strategic goals.

Responsibilities include coaching, cross-functional collaboration, and daily operations oversight.