Member Service Supervisor - Lead Call Center & Coaching

Royal Credit Union Inc.; Eau Claire (WI); On-site; USD 66,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid time off

Tuition assistance

Pet insurance

Job summary

Royal Credit Union Inc. in Eau Claire, WI seeks a Member Service Supervisor to lead and coach the call center, manage daily operations, and drive efficiency through technology and analytics while delivering outstanding member service.

You will collaborate across departments, participate in corporate projects, and guide staff toward personal and departmental goals. The role is full-time with training at the Corporate Center in Eau Claire.

Qualifications

• Associate's Degree in Business Administration, Finance, Accounting or comparable work experience.
• Two years working in a customer service/support organization
• Two years experience leading or supervising a customer service team
• Must be bondable
• Valid Driver’s License and insured vehicle

Responsibilities

• Lead, coach and develop the credit union’s call center Member Service team.
• Actively manage daily call center operations, take appropriate actions to provide superior member service and utilize technology and analytics to maximize call center efficiency.
• Represent Member Service with department and corporate projects and initiatives.
• Work with staff to meet and exceed their individual goals, departmental goals and Member expectations.

Skills

Leadership

Call center metrics

Communication

Microsoft Office

Collaboration

Education

Associate's Degree in Business Administration, Finance, Accounting

Bachelor’s Degree in Business Administration, Finance, or Accounting

Tools

Royal digital solutions

Job description

Royal Credit Union Inc. in Eau Claire, WI seeks a Member Service Supervisor to lead and coach the call center, manage daily operations, and drive efficiency through technology and analytics while delivering outstanding member service.

You will collaborate across departments, participate in corporate projects, and guide staff toward personal and departmental goals. The role is full-time with training at the Corporate Center in Eau Claire.