Remote Contact Center Specialist – Member Experience

Seattle Credit Union; Seattle (WA); Remote; USD 25,000 - 32,000; Full time

Benefits offered by this job

Low-cost medical

401k with company match

Generous paid time off

Volunteer time off

Job summary

Seattle Credit Union is seeking a Contact Center Associate to deliver friendly, efficient support to members primarily by phone and across channels. You will handle inbound inquiries, resolve routine issues, and refer complex questions to the right channel, all while upholding credit union policies.

Ideal candidates have 1+ year in sales or retail service and 1+ year in a high-volume call center, with proficiency in Microsoft Office and strong typing.

Qualifications

• 1+ year of sales and/or retail service.
• 1+ year high-volume call center experience.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Accurate 10-key, keyboarding/typing at least 55 WPM.
• Excellent telephone and communication skills.
• Ability to de-escalate and manage priorities in a fast-paced environment.

Responsibilities

• Answer calls in a high-volume environment with excellent member service.
• Meet performance targets and call metrics.
• Assist members with inquiries and refer complex cases appropriately.
• Promote self-service options and technology-based support.
• Maintain accurate documentation and follow compliance procedures.

Skills

Customer service

Call center experience

Microsoft Office

Typing 55 WPM

Strong communication

De-escalation

Multitasking

Math skills

Education

Associate degree or higher

Tools

Fiserv DNA

Fiserv Architect

Job description

Seattle Credit Union is seeking a Contact Center Associate to deliver friendly, efficient support to members primarily by phone and across channels. You will handle inbound inquiries, resolve routine issues, and refer complex questions to the right channel, all while upholding credit union policies.

Ideal candidates have 1+ year in sales or retail service and 1+ year in a high-volume call center, with proficiency in Microsoft Office and strong typing.