Call Center Lead — Parking Citations & Service

Hudson and Associates, LLC; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Hudson and Associates, LLC in St. Louis is seeking a Call Center Lead Customer Service Representative to manage inbound customer calls regarding parking citations. This role emphasizes excellent customer service, problem-solving, and accurate information delivery. Ideal candidates should have strong communication skills and a high school diploma with relevant call center and customer service experience. The position involves leading a team, handling complaints, and ensuring adherence to safety protocols. Strong familiarity with Microsoft Office is also needed.

Qualifications

• 1 year call center experience is preferred.
• 1 year customer service experience.
• Physical requirements include occasional lifting/carrying 25 pounds.

Responsibilities

• Lead a team of Customer Service staff.
• Provide accurate, valid and complete information using the right methods/tools.
• Handle complaints and provide appropriate solutions.

Skills

Great organizational skills

Great Communication Skills (Verbal, Oral, Writing)

Customer Service Focused

Attention to Detail

Dependable

Basic Computer Skills

General Math Skills

Education

High School Diploma or its equivalency

Tools

Microsoft Office

Excel Spreadsheets

Job description

Hudson and Associates, LLC in St. Louis is seeking a Call Center Lead Customer Service Representative to manage inbound customer calls regarding parking citations. This role emphasizes excellent customer service, problem-solving, and accurate information delivery. Ideal candidates should have strong communication skills and a high school diploma with relevant call center and customer service experience. The position involves leading a team, handling complaints, and ensuring adherence to safety protocols. Strong familiarity with Microsoft Office is also needed.