Support Team Lead: Elevate Client Experience & Team Growth

Passport; Charlotte (NC); In loco; USD 70.000 - 160.000; Tempo pieno

Descrizione del lavoro

Join a dynamic technology leader in parking compliance and curbside payment solutions as a Team Lead - Support. You will oversee a team of support specialists, ensuring an exceptional client experience and managing operational efficiencies within a fast-paced environment. Your role involves coaching, strategic planning, and leveraging performance metrics to fulfill both client needs and the company's growth objectives.

Competenze

• 5 years of professional experience preferred.
• 3+ years in a top tier support services team preferred.
• Strong technical background, understanding coding is a plus.

Mansioni

• Enabling teams of support analysts to deliver outstanding resolution experiences.
• Coaching teams to predict challenges based on case data.
• Creating reports against key performance indicators.

Conoscenze

Customer focus

Manages complexity

Strategic mindset

Action-oriented

Drives results

Builds effective teams

Situational adaptability

Formazione

Bachelor's degree

Strumenti

JIRA

Descrizione del lavoro

Join a dynamic technology leader in parking compliance and curbside payment solutions as a Team Lead - Support. You will oversee a team of support specialists, ensuring an exceptional client experience and managing operational efficiencies within a fast-paced environment. Your role involves coaching, strategic planning, and leveraging performance metrics to fulfill both client needs and the company's growth objectives.