Customer Service Representative

PCI Municipal Services; Chattanooga (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

PCI Municipal Services in Chattanooga, TN is seeking a friendly, detail-oriented team member to handle front desk duties and phone inquiries. You will process citations and payments, assist customers with questions, and help with daily revenue reporting.

Strong communication and basic computer skills are essential. The role requires a high school diploma or GED, reliability, and the ability to work independently or as part of a team in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Ability to interact professionally with customers, employees, and the general public.
• Strong problem-solving and conflict-resolution skills.
• Ability to learn and navigate software, databases, and payment processing systems.
• Ability to handle cash, process payments, and maintain accurate transaction records.

Responsibilities

• Provide customer service on the phone as well as the front counter.
• Make bus passes.
• Process citation payments.
• Aid customers with questions regarding citations; be able to explain why citations were issued and how to avoid citations in the future.
• Help with appeals process if necessary.
• Assist Manager in the process of daily revenue.
• Prepare a number of daily/annual reports.
• Record monthly parking payments and account information.
• Aid in any special event programs.

Skills

Customer service

Communication

Problem solving

Multitasking

Organization

Cash handling

Microsoft Office

Data entry

Teamwork

Confidentiality

Education

High school diploma or GED

Tools

Payment processing systems

Job description

This position is responsible for providing friendly customer service to all those that call or come into our office. It encompasses but is not limited to the following:Provide customer service on the phone as well as the front counter.Make bus passes.Perform a number of general office functions such as typing, filing, sorting and distribution of mail.Process citation payments.Aid customers with questions regarding citations; be able to explain why citations were issued and how to avoid citations in the future. Help with appeals process if necessary.Assist Manager in the process of daily revenue.Prepare a number of daily/annual reports.Record monthly parking payments and account information.Aid in any special event programs.High school diploma or GED required.Previous customer service experience preferred.Excellent verbal and written communication skills.Ability to interact professionally and courteously with customers, employees, and the general public.Strong problem-solving and conflict-resolution skills.Ability to handle customer complaints, concerns, and inquiries in a professional and timely manner.Strong organizational skills with attention to detail and accuracy.Ability to multitask and prioritize responsibilities in a fast-paced environment.Basic computer skills, including Microsoft Office, email, data entry, and general office equipment.Ability to learn and navigate software, databases, and payment processing systems.Ability to handle cash, process payments, and maintain accurate transaction records.Ability to work independently as well as part of a team.Dependable, punctual, and able to maintain consistent attendance.Ability to maintain confidentiality and handle sensitive customer information appropriately.Demonstrates patience, professionalism, and a positive attitude when working with difficult customers.