Call Center IT Technician - Support, Security & Uptime

Group O, Inc.; Roanoke (TX); On-site; USD 22,730 - 24,108; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Accounts

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O, Inc. is looking for a Call Center IT Technician to manage and troubleshoot the IT infrastructure supporting our call center operations in Roanoke, TX. You will provide technical support, maintain hardware, and ensure seamless operations by monitoring system performance and addressing issues promptly.

The candidate should have a strong understanding of telephony systems along with effective communication skills. This full-time role includes benefits such as medical and dental insurance, a 401(k) plan, and career development opportunities.

Qualifications

• Experience with telephony systems and call center software.
• Experience as an IT Technician, preferably in a call center or similar environment.

Responsibilities

• Provide technical support to call center staff for hardware and software issues.
• Install and maintain computer systems and telephony equipment.
• Monitor system performance and troubleshoot connectivity problems.
• Onboard new call center agents.
• Maintain Call Center equipment inventory.
• Collaborate with IT team on infrastructure improvements.

Skills

Knowledge of computer hardware

Knowledge of software

Knowledge of network systems

Critical thinking

Communication skills

Ability to troubleshoot technical issues

Ability to work independently

Ability to work in a team

Education

High School Diploma

Tools

Telephony systems

Call center software

Job description

Group O, Inc. is looking for a Call Center IT Technician to manage and troubleshoot the IT infrastructure supporting our call center operations in Roanoke, TX. You will provide technical support, maintain hardware, and ensure seamless operations by monitoring system performance and addressing issues promptly.

The candidate should have a strong understanding of telephony systems along with effective communication skills. This full-time role includes benefits such as medical and dental insurance, a 401(k) plan, and career development opportunities.