IT Site Supt Tech

ibex; Palestine (TX); On-site; USD 52,000 - 60,000; Full time

Job summary

ibex is seeking an IT Site Support Technician to maximize uptime for PCs, phones, and desktop software at the designated call center. You will interface with the corporate network, PBX, Windows administration, databases, and application teams to resolve problems encountered on site.

Responsibilities include day-to-day IT operations at the call center, prioritizing tasks, and providing hands-on support for voice and data infrastructure.

Qualifications

• Excellent English written and oral communication skills; interface with clients at all levels.
• Experience with VOIP technology in a large call center.
• Working knowledge of Active Directory, GPOs, and software deployment.
• Proactive, addresses site-level issues with urgency.
• Strong knowledge of Windows 7 and registry.
• Team player with positive attitude and tenacity.
• Ability to quickly learn and communicate new technologies.
• Proven ability to troubleshoot, install, and support PC hardware, software, and network connectivity.

Responsibilities

• Support day-to-day IT operations at the call center.
• Organize and address tasks and tickets in priority order.
• Serve as the hands at the site to address voice and data infrastructure issues.
• Support site-level hardware, software rollouts, and desktop-related activities.
• Receive and respond to workflow requests via TRAKIT ticketing system.

Skills

English communication

VOIP experience

Active Directory

GPOs

Windows 7

Troubleshooting

PC hardware support

Teamwork

Problem solving

Ticketing systems

PBX

Tools

TRAKIT

Windows administration

PBX

Job description

The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.

• Support for the day-to-day IT operation at the call center.
• Organizes and addresses assigned tasks and tickets in appropriate priority order.
• Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
• Supports site-level implementations of new pc hardware, application rollouts, and client-specific activities as it relates to the desktop.
• Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system.

All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows

• Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.
• Experience working in a large, fast-paced, call center environment utilizing VOIP technology.
• Working knowledge of Active Directory, GPO’s, and software deployment.
• Highly proactive; addresses site-level issues with the appropriate sense of urgency.
• Above average knowledge of Windows 7 and the system registry
• Must be a strong team player with a positive attitude and tenacity to complete the mission
• Quickly learn and communicate new technologies
• Proven ability to troubleshoot, install, and support the following PC hardware, commercial and custom software suites, network connectivity for data, voice, ethernet.