Call Center IT Specialist: Telephony & Systems

Group O, Inc.; Milan (MI); On-site; USD 22,730 - 24,108; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401(k) Plan with Company Match

Flexible Spending Accounts

Generous Paid Time Off

Career Development Opportunities

Job summary

Group O, Inc. is seeking a Call Center IT Technician to provide technical support for hardware, software, and network issues in Milan. This role involves ensuring the call center's IT infrastructure operates smoothly and efficiently.

Ideal candidates should possess a High School Diploma and experience with telephony systems and call center software. The company offers various benefits, including medical insurance, a 401(k) plan, and generous paid time off.

Qualifications

• High School Diploma is required.
• Experience with telephony systems and call center software.
• Preferred experience as an IT Technician in a call center.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Install and configure computer systems and telephony equipment.
• Monitor system performance and troubleshoot connectivity problems.

Skills

Knowledge of computer hardware

Troubleshooting skills

Communication skills

Ability to work independently

Education

High School Diploma

Tools

Telephony systems

Call center software

Job description

Group O, Inc. is seeking a Call Center IT Technician to provide technical support for hardware, software, and network issues in Milan. This role involves ensuring the call center's IT infrastructure operates smoothly and efficiently.

Ideal candidates should possess a High School Diploma and experience with telephony systems and call center software. The company offers various benefits, including medical insurance, a 401(k) plan, and generous paid time off.