Customer Service Representative

Staffmark; Irving (TX); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical, dental, and vision coverage

Life and disability Insurance

Optional 401(k) Plan

Supportive team environment

Job summary

Staffmark in Irving, TX is hiring a Customer Service Representative to assist customers, resolve issues, and maintain high service standards. The role handles high-volume calls and provides information on mortgages, housing, permits and related services.

Requires 2+ years in customer service, strong communication, reliable attendance, and ability to work a flexible schedule, including Saturdays. Must have hardwired internet and pass background check and drug screen; first 90 days no time off.

Qualifications

• 2+ years in customer service or call center.
• Experience in call center, retail, hospitality or similar.
• Strong communication and problem-solving skills.
• Flexible schedule, including Saturdays.
• Reliable attendance in a metric-driven environment.
• Hardwired internet and distraction-free home workspace.
• Background check and drug screen required.
• No time off during first 90 days.

Responsibilities

• Handle high-volume inbound customer calls.
• Assist customers with account inquiries, service requests, and issue resolution.
• Provide accurate information regarding mortgages, housing, permits, and related services.
• Document customer interactions and complete post-call tasks.
• Meet quality, productivity, and schedule adherence metrics.
• Deliver professional, courteous customer service on every call.
• Collaborate with team members and leadership to ensure customer satisfaction.

Skills

Excellent communication

Problem-solving

Reliable attendance

Time management

Job description

Now hiring for a Customer Service Representative
Location: Irving, TX
Pay Rate: Pay Rate: $18.50 – $19.50 per hour
Schedule:Flexible between 7:00 AM – 6:00 PM ET, plus occasional Saturdays

Talk, Solve, Smile—That’s the Job.

Looking for Customer Service Representative jobs in Irving where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Requirements

• Must have 2+ years in customer service/call center
• Previous customer service experience in a call center, retail, hospitality, or similar environment
• Strong communication and problem-solving skills
• Ability to work a flexible schedule, including occasional Saturdays
• Reliable attendance and ability to work in a structured, metric-driven environment
• Hardwired internet connection required (Wi-Fi not permitted)
• Dedicated, distraction-free home workspace
• Must pass a background check and drug screen
• No time off permitted during the first 90 days

Job Duties

• Handle high-volume inbound customer calls
• Assist customers with account inquiries, service requests, and issue resolution
• Provide accurate information regarding mortgages, housing, permits, and related services
• Document customer interactions and complete post-call tasks accurately
• Meet quality, productivity, and schedule adherence metrics
• Deliver professional, courteous customer service on every call
• Collaborate with team members and leadership to ensure customer satisfaction

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“The Staffmark team had consistent communication and a friendly demeanor.” Staffmark Associate