Call Center - Grand Rapids MI

Applied Innovation; Grand Rapids (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Onsite fitness center

Paid vacation and holidays

401(k) retirement plan

Short-term disability coverage

Job summary

Join Applied Innovation in Grand Rapids as part of our Customer Loyalty Center. We seek a reliable and detail-oriented professional who thrives in a fast-paced environment.

Your role involves answering calls, processing service requests, and coordinating technician workloads. Candidates must possess strong communication skills, a dependable nature, and proficiency with computer systems. The position offers a comprehensive benefits package, including medical and 401(k) plans.

Responsibilities

• Answer incoming calls and respond to emails with professionalism and care.
• Enter service and network-related requests into our system.
• Process supply orders accurately and efficiently.
• Coordinate and manage service technician call loads.

Skills

Strong communication skills

Client-focused mindset

Dependable

Organized

Attention to detail

Proficiency with computers

Positive attitude

Team-player approach

Education

High school diploma or GED

Job description

Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512

Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM

Join Our Team at Applied Innovation!

We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.

What You’ll Do:

• Answer incoming calls and respond to emails with professionalism and care
• Enter service and network-related requests into our system
• Process supply orders accurately and efficiently
• Coordinate and manage service technician call loads to ensure fast, quality support for our clients

What We’re Looking For:

• Must be 18 years or older
• Strong communication skills and a client-focused mindset
• Dependable, organized, and attentive to detail
• Proficiency with computers and various software programs
• A positive attitude and a team-player approach
• A high school diploma or GED

What We Offer:

• Comprehensive benefits package including medical, dental, and life insurance
• Short-term disability coverage
• 401(k) retirement plan
• Paid vacation and holidays
• An onsite fitness center