ITT Coordinator - Grand Rapids MI

appliedinnovation; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Short-term disability

Paid vacation and holidays

401(k) retirement plan with company match

Onsite fitness center

Job summary

Applied Innovation is looking for a proactive ITT Coordinator in Grand Rapids to support our national dealer network. This role involves coordinating service contracts and maintaining system data for exceptional customer experiences.

The ideal candidate has strong communication skills, attention to detail, and a customer service mindset. We offer a comprehensive benefits package including medical and dental insurance, 401(k) with match, and opportunities for professional growth.

Qualifications

• Ability to manage multiple priorities and deadlines.
• Proven track record of effective communication.
• Capacity to work independently and collaboratively.

Responsibilities

• Maintain accurate dealer and customer records.
• Support dealer relationships on service contracts.
• Communicate order status with internal teams.

Skills

Organizational skills

Communication skills

Attention to detail

Customer service mindset

Problem-solving abilities

Proficiency in Microsoft Office

Education

High school diploma

Associate’s or Bachelor’s degree

Experience in customer service or service coordination

Tools

E-Automate or similar ERP systems

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Applied Innovation is seeking a highly organized, proactive, and customer‑focused ITT Coordinator to support the success of our national dealer network and internal service operations. This role is responsible for coordinating service contracts between Applied Innovation and our dealer partners, both inbound and outbound, maintaining accurate system data, and ensuring an exceptional customer experience through timely communication and follow‑through.

The ideal candidate thrives in a fast‑paced environment, communicates effectively, and demonstrates strong attention to detail while managing multiple priorities. This position reports to the National Accounts Manager and is based out of our Grand Rapids headquarters. This is an onsite position with standard working hours of Monday through Friday, 8:00 AM to 5:00 PM.

Duties and Responsibilities:

• Maintain accurate dealer, customer, territory, and technician records within E‑Automate.
• Support dealer relationships by working with dealers on both ship‑in and ship‑outs.
• Communicate with internal teams on the status of the orders.
• Set up, maintain, and bill ship‑in service contracts.
• Review dealer invoices to ensure correct billing rates and machines.
• Assist in evaluating dealer coverage and contract alignment to maintain high service standards.
• Collaborate cross‑functionally with service, contracts, billing, and account management teams to ensure seamless customer support.
• Maintain detailed documentation and ensure compliance with internal processes.
• Perform additional duties and special projects as assigned.

Minimum Qualifications:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• High attention to detail and problem‑solving abilities.
• Ability to work independently while also collaborating effectively within a team environment.
• Strong customer service mindset with a sense of urgency and professionalism.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to learn and navigate multiple systems and processes efficiently.

Education/License/Experience Requirements:

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• Previous experience in customer service, service coordination, operations, contracts administration, or dealer support preferred.
• Experience with E‑Automate or similar ERP/service management systems preferred.
• Experience supporting multi‑location or national service operations is a plus.

What We Offer:

We offer a comprehensive benefits package, including:

• Medical, dental, and life insurance on your 31st day of employment.
• Short‑term disability.
• Paid vacation and holidays.
• Paid volunteer time.
• 401(k) retirement plan with company match program.
• Onsite fitness center.
• Opportunities for professional growth and advancement.