Field Service Manager - Grand Rapids MI

appliedinnovation; Michigan; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Short-term disability

401(k) retirement plan with company match program

Opportunities for professional growth and advancement

Job summary

Applied Innovation is looking for a Field Service Manager in Grand Rapids, MI. The successful candidate will lead a team focused on high-volume office equipment services and ensure top-level client experiences. This full-time, onsite role includes overseeing operations and enhancing team performance while partnering with sales for customer satisfaction.

Benefits include medical, dental, 401(k) plan, and opportunities for professional growth. Ideal candidates should have at least 5 years of experience in the office equipment industry and demonstrated leadership skills.

Qualifications

• Minimum of 5 years of experience in the office equipment industry.
• Proven ability to lead and manage teams in a service-driven environment.
• Strong planning and prioritization abilities.

Responsibilities

• Lead and develop a team of field service professionals.
• Conduct regular one-on-one meetings and performance reviews.
• Ensure technicians have the training and resources needed.
• Partner closely with the sales team to support customer satisfaction.

Skills

Team leadership

Communication

Problem-solving

Organizational skills

Collaboration

Education

High school diploma or equivalent

Job description

Applied Innovation is seeking a high-capacity, self-directed Field Service Manager to lead and develop a high-performing service team supporting production-level office equipment across West Michigan. This role is ideal for a hands-on leader who thrives in a fast-paced environment, values accountability, and is passionate about delivering exceptional client and team experiences. This is a full-time, onsite position, Monday through Friday from 8:00 a.m. to 5:00 p.m., located at 3223 Kraft Ave SE, Grand Rapids, MI 49512.

Duties and Responsibilities:

• Lead, coach, and develop a team of field service professionals supporting high-volume office equipment.
• Foster a culture of professionalism, accountability, and continuous improvement.
• Conduct regular one-on-one meetings, team meetings, and performance reviews.
• Ensure team members consistently represent Applied Innovation positively in all customer interactions.
• Maintain appropriate staffing levels to meet or exceed Applied Innovation’s response time and service standards.
• Ensure technicians have the training, tools, and resources needed to succeed.
• Oversee daily operations while maintaining a long-term strategic perspective.
• Support business planning, benchmarking, and ongoing process improvements.
• Partner closely with the sales team to support customer satisfaction, retention, and growth.
• Review customer feedback and proactively resolve service issues.
• Communicate effectively across departments to align goals and expectations.
• Balance company, department, and team priorities to drive overall organizational success.
• Identify opportunities to improve service delivery, efficiency, and customer experience.
• Understanding and alignment with the organization’s core values.
• Other duties as assigned.

Minimum Qualifications:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Minimum of 5 years of experience in the office equipment industry and/or prior management experience, preferred.
• Proven ability to lead, motivate, and manage teams in a service-driven environment.
• Excellent organizational, communication, and collaboration skills.
• Strong planning and prioritization abilities.
• Creative, solution-oriented problem solver with a results-driven mindset.
• Ability to work independently while managing multiple priorities.

Education/License/Experience Requirements:

• High school diploma or equivalent required.
• Driver’s license with a clean driving record. No DUI’s in the past 5 years.

Why Applied Innovation?

We offer a comprehensive benefits package, including:

• Medical, dental, and life insurance
• Short-term disability
• Paid vacation and holidays
• 401(k) retirement plan with company match program
• Onsite fitness center
• Paid volunteer time
• Opportunities for professional growth and advancement