Call Center Dispatch Specialist

Global Channel Managementinc; East Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Global Channel Managementinc in East Hartford, CT is seeking a Call Center Dispatcher with at least six months of call center experience. You will respond to incoming calls, document interactions, and forward calls per procedures.

Candidates must complete a 27-30 wpm typing test, pass a customer service assessment, and successfully clear a criminal background check and drug test. This is an on-site role with potential for growth.

Qualifications

• 6 months minimum experience in call center/dispatcher experience
• Must be able to pass 27-30 wpm typing test
• Must be able to pass a customer service assessment
• Must be able to successfully pass a criminal background check and drug test

Responsibilities

• Accurately respond to incoming calls received by the call center.
• Accurately document all interactions with consumers.
• Properly forward calls to Call Center Leadership or other CT agencies per procedures.
• Provide clear, complete, accurate and objective information based on full understanding of program requirements

Skills

Call center experience

Typing speed 27-30 wpm

Job description

Global Channel Managementinc in East Hartford, CT is seeking a Call Center Dispatcher with at least six months of call center experience. You will respond to incoming calls, document interactions, and forward calls per procedures.

Candidates must complete a 27-30 wpm typing test, pass a customer service assessment, and successfully clear a criminal background check and drug test. This is an on-site role with potential for growth.