Customer Support Specialist - Fast-Paced Admin & Call Center

TEEMA Solutions Group; East Hartford (CT); On-site; USD 23,419 - 31,684; Full time

Job summary

TEEMA Solutions Group in East Hartford, CT is seeking a detail-oriented administrative and customer service professional for a full-time, long-term contract role. You will handle a high volume of inbound calls, provide accurate information, perform data entry, and support daily operations with accuracy and efficiency.

A background check and drug screen are required, and applicants with a completed degree may be considered if no call center experience.

Qualifications

• 1 year of call center experience minimum.
• Typing speed of at least 30 words per minute with a test.
• High School diploma or GED.
• Background check is required.
• Drug screen is required.
• Clients may consider degree holders without call center experience.

Responsibilities

• Handle a high volume of inbound calls professionally and efficiently.
• Assist customers by providing accurate information and resolving inquiries.
• Navigate multiple software applications across dual monitors.
• Enter and maintain accurate data following established processes.
• Support day-to-day administrative operations and contribute to workflow efficiency.
• Maintain high levels of accuracy and organization in all tasks.

Skills

Call center experience

Typing 30 wpm

Education

High School diploma or GED

Job description

TEEMA Solutions Group in East Hartford, CT is seeking a detail-oriented administrative and customer service professional for a full-time, long-term contract role. You will handle a high volume of inbound calls, provide accurate information, perform data entry, and support daily operations with accuracy and efficiency.

A background check and drug screen are required, and applicants with a completed degree may be considered if no call center experience.