Northpass East Coast HQ - Call Center Representative

Northpass, Inc.; New Jersey; On-site; USD 32,000 - 48,000; Full time

Job summary

Northpass East Coast HQ in New Jersey is seeking a Call Center Representative to serve as the liaison between the company and its customers. You will accept ownership of resolving inquiries, complaints, and issues, keeping customer satisfaction at the core of every decision and action.

Responsibilities include handling high volumes of calls, following scripts, identifying needs, upselling when appropriate, and maintaining thorough records in the call center database while pursuing ongoing

Qualifications

• High school diploma is required.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Handle large volumes of inbound and outbound calls.
• Follow scripts for various topics.
• Identify customer needs and provide solutions.
• Upsell products when appropriate.
• Build relationships and go the extra mile.
• Record conversations in the call center database.
• Attend ongoing education to improve performance.
• Meet personal and team targets.

Skills

Customer focus

Adaptability

Multi-tasking

Time management

Education

High school diploma

Job description

Northpass East Coast HQ - Call Center Representative

Address New Jersey, USA

Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Northpass East Coast HQ - Call Center Representative