Customer Care Specialist — Solve, Upsell, Excel

Northpass, Inc.; San Francisco (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Northpass, Inc. in San Francisco, CA is seeking a Call Center Representative to act as the liaison between the company and its customers. You will resolve inquiries, handle complaints, and aim for high customer satisfaction. This role requires clear communication and a customer-first mindset.

You will manage calls, follow scripts, upsell when appropriate, and keep thorough records in our call center database while pursuing team goals and ongoing learning opportunities.

Qualifications

• Requires strong customer service orientation and ability to adapt to different personalities.
• Ability to multitask, set priorities and manage time effectively.
• High school diploma or equivalent required.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills

Customer focus

Adaptability

Multi-tasking

Time management

Education

High school degree

Job description

Northpass, Inc. in San Francisco, CA is seeking a Call Center Representative to act as the liaison between the company and its customers. You will resolve inquiries, handle complaints, and aim for high customer satisfaction. This role requires clear communication and a customer-first mindset.

You will manage calls, follow scripts, upsell when appropriate, and keep thorough records in our call center database while pursuing team goals and ongoing learning opportunities.