Call Center Customer Service Representative

One80 Intermediaries; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

One80 Intermediaries is seeking a dynamic Customer Service Representative to serve as the primary contact for customers, offering accurate information, resolving inquiries, and delivering an exceptional service experience.

The role requires empathy, professionalism, and strong communication across multiple channels. Successful CSRs adapt quickly, stay organized, and problem-solve to ensure customer concerns are addressed thoroughly.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• At least 2 years of call center or high-volume customer service experience.
• Strong attention to detail and ability to follow complex procedures.
• Proficiency with Word, Excel, Outlook, and Teams.
• Ability to navigate multiple systems accurately.
• Excellent verbal and written communication skills.
• Customer service oriented with professional phone and email etiquette.
• Adaptability in a fast-paced environment.
• Willingness to accept coaching and feedback for improvement.
• Typing 40–50 words per minute.

Responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
• Assist with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review and interpret policy terms to determine coverage eligibility.
• Explain policy details clearly and confirm understanding.
• Handle requests related to coverage changes, account cancellations, and customer concerns.
• Identify customer needs and provide appropriate solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information and utilizing available resources.

Skills

Attention to detail

Microsoft Office Suite

Verbal and written communication

Multitasking

Customer service orientation

Typing speed (40–50 wpm)

Adaptability

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

CRM systems

Job description

Your Impact:

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
• Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review and interpret insurance policy terms to determine coverage eligibility.
• Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed.
• Handle requests related to coverage changes, account cancellations, and customer concerns.
• Identify customer needs and provide appropriate solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information and utilizing available resources.

Successful Candidates Will Have:

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.
• Strong attention to detail with the ability to follow complex procedures accurately.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to navigate multiple systems and resources simultaneously while maintaining accuracy.
• Excellent verbal and written communication skills.
• Strong customer service orientation with professional phone and email etiquette.
• Ability to adapt quickly in a fast-paced, changing environment.
• Receptive to coaching and feedback with a commitment to continuous improvement.
• Strong organizational skills and the ability to type 40–50 words per minute.

Pay Range:

$19.00 - $19.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

We are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience.

The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels. Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.