Customer Service Representative- Weekend Shift

Collabera; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Paid vacation time

Paid parental leave

Paid holidays annually

Job summary

Collabera is seeking a Senior Customer Service Representative in Jacksonville, FL to handle inbound inquiries for banking and investment accounts, delivering accurate, compliant service in a fast-paced call center.

You will research account activity, resolve issues promptly, and document interactions across multiple systems while maintaining professionalism and accuracy.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service experience.
• Experience in a high-volume call center or customer support environment.
• Strong verbal and written communication with excellent grammar.
• Ability to manage multiple systems, applications, and screens simultaneously.
• Proficiency with Microsoft Outlook, Word, and PowerPoint.

Responsibilities

• Handle inbound customer inquiries related to banking products, account services, and investment account support.
• Provide clear, accurate, and professional responses to client and internal partner questions.
• Research account activity, transactions, and service requests to resolve issues promptly.
• Navigate multiple systems and applications while documenting customer interactions.
• Authenticate customers and follow policies, procedures, and risk management protocols.
• Escalate potential risks, service concerns, or complex issues to appropriate teams.
• Deliver exceptional customer experiences through effective communication and problem resolution.
• Maintain high levels of accuracy, productivity, and service quality in a call center.
• Support clients with account maintenance, online access, and transaction inquiries.
• Demonstrate adaptability and professionalism in a changing business environment.

Skills

Customer service

Communication

Multitasking

Problem solving

Conflict resolution

Attention to detail

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

We are seeking a Senior Customer Service Representative to join a leading financial services organization. This role is responsible for handling inbound client inquiries related to banking and investment accounts, providing exceptional customer support, conducting account research, and resolving client issues efficiently. The ideal candidate will thrive in a fast-paced, high-volume call center environment while maintaining accuracy, professionalism, and compliance standards.

Key Responsibilities

• Handle inbound customer inquiries related to banking products, account services, and investment account support.
• Provide clear, accurate, and professional responses to client and internal partner questions.
• Research account activity, transactions, and service requests to resolve issues promptly.
• Navigate multiple systems and applications simultaneously while documenting customer interactions.
• Authenticate customers and follow established policies, procedures, and risk management protocols.
• Escalate potential risks, service concerns, or complex issues to appropriate teams.
• Deliver exceptional customer experiences through effective communication and problem resolution.
• Maintain high levels of accuracy, productivity, and service quality in a call center environment.
• Support clients with account maintenance, online account access, and transaction-related inquiries.
• Demonstrate adaptability and professionalism in a changing business environment.

Required Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service experience.
• Experience working in a high-volume call center or customer support environment.
• Strong verbal and written communication skills with excellent grammar.
• Ability to manage multiple systems, applications, and screens simultaneously.
• Proficiency with Microsoft Outlook, Microsoft Word, and Microsoft PowerPoint.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle confidential and sensitive information responsibly.
• Demonstrated ability to remain composed under pressure and manage customer escalations.
• Strong attendance, punctuality, and commitment to service excellence.

Preferred Qualifications

• Experience supporting banking, financial services, wealth management, or brokerage clients.
• Experience researching account transactions and resolving complex customer inquiries.
• Ability to quickly learn new systems, processes, and products.
• Demonstrated success in a metrics-driven customer service environment.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time
• hours of paid vacation time
• weeks of paid parental leave
• paid holidays annually – as applicable.