Bilingual Customer Service Representative

Insight Global; San Diego (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Vision insurance

Medical insurance

401(k)

Job summary

A mortgage company in San Diego seeks a Bilingual Customer Service Representative to join their team. The role involves managing mortgage loans post-origination, ensuring accurate processing of payments, and addressing customer inquiries effectively. Candidates must be detail-oriented and fluent in both Spanish and English, with preferred familiarity with mortgage servicing regulations.

Qualifications

• Fluent in Spanish and English.
• Ability to work onsite 5 days a week.
• Understanding of mortgage loan products and servicing regulations.

Responsibilities

• Maintain and update borrower accounts and loan payments.
• Respond to customer inquiries regarding loans and payments.
• Ensure compliance with regulatory guidelines in servicing activities.

Skills

Fluent in Spanish

Basic computer skills

Education

Bachelor's Degree

Tools

Encompass

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $28.00/hr

JOB DESCRIPTION

A mortgage company in San Diego is looking for a Bilingual Customer Service Representative to join their team! This is a fully onsite position.

The ideal candidate plays a critical role in supporting the ongoing management of mortgage loans post-origination. This position ensures accurate and timely processing of loan payments, escrow analysis, customer inquiries, and account maintenance. The ideal candidate is detail-oriented, customer-focused, and knowledgeable about mortgage servicing regulations and procedures.

Key Responsibilities:

Loan Account Management: Maintain and update borrower accounts, ensuring accuracy in payment applications, escrow disbursements, and loan balances.

Customer Service: Respond to borrower inquiries via phone, email, and written correspondence regarding loan status, payment history, escrow accounts, and payoff requests. Escrow

Administration: Conduct escrow analyses, manage tax and insurance disbursements, and ensure compliance with RESPA guidelines.

Delinquency Monitoring: Track and report delinquent accounts, assist in collections efforts, and coordinate with loss mitigation teams when necessary.

Compliance & Documentation: Ensure servicing activities comply with federal, state, and investor guidelines. Maintain accurate records and documentation for audits and reporting.

Payment Processing: Process incoming payments, manage auto-draft setups, and resolve payment discrepancies.

Reporting & Analysis: Generate servicing reports and assist in identifying trends or issues that require escalation or resolution.

REQUIRED SKILLS AND EXPERIENCE

• Basic computer skills and familiarity with document management systems
• Fluent in Spanish and English
• Ability to work onsite 5 days a week

NICE TO HAVE SKILLS AND EXPERIENCE

• Bachelor's Degree
• Understanding of mortgage loan products, escrow processes, and servicing regulations.
• Experience with Encompass

Pay:

$25hr - $28hr

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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Inferred from the description for this job

Vision insurance

Medical insurance

401(k)

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