Call Center CSR — Evenings & Weekends

Docomo Pacific, Inc; Northern Mariana Islands; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

Career growth

Job summary

Docomo Pacific, a premier telecom provider, seeks a Customer Service Representative (CSR) to handle inquiries via calls and digital channels, assist with billing, and guide customers to the right products and services. You’ll upsell where suitable, and collaborate with a team to meet service goals in a full-time schedule that covers evenings and weekends.

The role emphasizes empathy, clear communication, and maintaining up-to-date knowledge of promotions and tools, including CRM systems, to

Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of customer service experience, preferably in telecommunications or call center.
• Strong computer literacy, including data entry and CRM systems.
• Excellent oral and written communication with professional phone etiquette.
• Multilingual abilities are a plus.

Responsibilities

• Be the friendly, helpful voice our customers rely on by answering questions, resolving issues, and connecting them to relevant products and services.
• Help customers upgrade or discover Docomo Pacific solutions that fit their lifestyle.
• Manage billing inquiries, process payments, and update accounts accurately.
• Work closely with teammates and leaders to meet service goals and celebrate team wins.
• Keep up-to-date on new promotions, products, and ways to deliver outstanding service.
• Support retail locations when needed because we’re One Team!

Skills

Strong communication

Empathy

Customer service

Data entry

CRM systems

Bilingual/multilingual

Team collaboration

Problem solving

Education

High school diploma

Associate degree preferred

Tools

CRM software

Job description

Docomo Pacific, a premier telecom provider, seeks a Customer Service Representative (CSR) to handle inquiries via calls and digital channels, assist with billing, and guide customers to the right products and services. You’ll upsell where suitable, and collaborate with a team to meet service goals in a full-time schedule that covers evenings and weekends.

The role emphasizes empathy, clear communication, and maintaining up-to-date knowledge of promotions and tools, including CRM systems, to