Call Center Service

VersaTube Building Systems; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading building systems company in Indianapolis is seeking Full Time and Part Time Call Center Representatives to provide exceptional service to customers. The role involves answering inquiries, upselling products, and resolving customer issues. Ideal candidates will demonstrate strong communication and problem-solving skills, ensuring a positive customer experience. This position offers a rewarding work environment with dedicated coworkers. Interested candidates should apply to join our team.

Qualifications

• Strong customer service skills to ensure client satisfaction.
• Ability to upsell products and services effectively.
• Proficient in problem-solving and handling customer inquiries.

Responsibilities

• Answer customer requests and inquiries.
• Upsell products and/or services to customers.
• Identify and resolve customer issues.
• Build positive rapport across different personality types.
• Maintain knowledge of products, services, and promotions.
• Document all customer communications in the CRM.

Skills

Customer service skills

Problem-solving skills

Upselling skills

Communication skills

Job description

We are currently seeking Full Time and Part Time Call Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. You will work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.

As a Call Center Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customers needs and help them select the appropriate products and services.

If this sounds like the opportunity you have been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!

Specific duties for this CSR role include:

• Answering customer requests or inquiries
• Upselling products and/or services to the customer
• Identifying and resolving customers issues using problem-solving skills
• Building a positive rapport across a variety of personality types
• Continually maintaining a working knowledge of our clients products, services and promotions
• Putting the customer first and remaining polite and professional at all times
• Documenting all customer information, communications and sales in CRM system