CSR, Outbound Call Center

Docomo Pacific, Inc; Tamuning (GU); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

Team-oriented culture

Job summary

DOCOMO PACIFIC is seeking a Customer Service Representative (Outbound Sales) to connect with customers by phone, email, and in person, promoting products and services. The role emphasizes meeting sales targets, delivering solutions, and maintaining CRM records.

The ideal candidate is a confident communicator who thrives on hitting goals, provides exceptional service, and collaborates effectively in a dynamic team. Flexible hours, including evenings and weekends, are required.

Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of telesales, retail, or call center experience in a high-volume environment.
• Proven success in customer service or sales with strong closing skills.
• Proficiency with web-based systems and Microsoft Office applications (Word, Excel, Access, PowerPoint).
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Must have reliable transportation.
• Flexible to work evenings, weekends, and holidays as required.

Responsibilities

• Initiate outbound calls to promote DOCOMO PACIFIC’s products and services.
• Identify customer needs and provide customized solutions.
• Promote and sell new or additional services to drive growth.
• Follow up after sales to confirm satisfaction and installation.
• Maintain accurate sales logs and CRM records.
• Meet daily and monthly sales targets and performance goals.
• Educate customers on product offerings, pricing, and promotions.
• Handle inquiries with empathy and efficiency.
• Perform territory audits to prevent unauthorized usage.
• Work independently and collaboratively to deliver excellent customer service.
• Work flexible hours, including evenings and weekends, as needed.

Skills

Telesales experience

Customer service

Verbal communication

Written communication

Organizational skills

Education

High School Diploma or GED

Tools

Word

Excel

Access

PowerPoint

CRM systems

Job description

Join Our Outbound Call Center Team as a Customer Service Representative!

At DOCOMO PACIFIC, we believe in connection — bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we’re powered by the spirit of Ina’fa’maolek — working together for the greater good.

We’re looking for a CSR, Outbound Sales Representative to join our dynamic team! In this role, you’ll connect with customers by phone, email, and in person to share DOCOMO PACIFIC’s products and services. Whether it’s helping someone upgrade their plan, discover new solutions, or simply ensuring satisfaction, you’ll be the voice that strengthens the bond between our brand and our community.

What You’ll Do

• Initiate outbound calls to potential and existing customers to introduce and promote DOCOMO PACIFIC’s products and services.
• Engage customers with professionalism and courtesy to identify their needs and provide customized solutions.
• Promote and sell new or additional services to drive customer growth and retention.
• Follow up with customers after sales to confirm satisfaction and ensure successful installation.
• Maintain accurate and up-to-date sales logs, call records, and reports in sales trackers and CRM tools.
• Meet and exceed daily and monthly sales targets and performance goals.
• Educate customers on product offerings, pricing, and promotions.
• Handle customer inquiries and concerns with empathy and efficiency.
• Perform territory audits to ensure no unauthorized service usage and report any discrepancies.
• Work both independently and collaboratively to deliver excellent customer service and meet company objectives.
• Work flexible hours, including evenings and weekends, as needed.

Who We’re Looking For

We’re searching for a confident communicator who loves meeting people and thrives on hitting goals. You’ll succeed in this role if you’re someone who takes pride in providing exceptional service and enjoys turning conversations into connections.

You’ll thrive here if you’re:

• A natural conversationalist who enjoys engaging with people.
• Goal-driven and motivated by results and incentives.
• A problem-solver who can adapt quickly in a fast-paced environment.
• Organized, detail-oriented, and able to manage multiple priorities.
• A team player who collaborates and celebrates shared success.
• Professional, empathetic, and customer-focused in every interaction.

Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of telesales, retail, or call center experience in a high-volume environment.
• Proven success in customer service or sales with strong closing skills.
• Proficiency with web-based systems and Microsoft Office applications (Word, Excel, Access, PowerPoint).
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Must have reliable transportation.
• Flexible to work evenings, weekends, and holidays as required.

What You Bring

• A positive, energetic, and professional attitude.
• Excellent interpersonal and customer service skills.
• Self-motivation with the ability to make sound decisions.
• A strong sense of integrity, accountability, and teamwork.
• A willingness to learn, grow, and take initiative.

Work Schedule

• This is a full-time role, with occasional flexibility based on department and company needs.

Why You’ll Love It Here

When you join our team, you become part of something bigger, helping connect our island communities and driving positive change for the future. You’ll work with passionate colleagues in a supportive environment that values growth, innovation, and teamwork. Also, we provide:

• Career Growth: Start here and move up. DOCOMO PACIFIC invests in your training and development.
• Community Impact: Your outreach strengthens relationships while creating meaningful experiences that support and empower our island communities.
• Team Culture: You’re never alone and we’ve got each other’s backs with the spirit of Ina’fa’maolek (working together for the greater good).
• Benefits & Perks: Competitive pay, health coverage, paid time off, and more.
• Pride & Purpose: Be part of Guam’s most trusted telecom provider, delivering “Tomorrow’s Islands, Today.”

Ready to Join Us?

If you’re passionate about people, love a good challenge, and want to be part of a team that connects our communities,

At DOCOMO PACIFIC, we celebrate what makes each of us unique. We’re proud to be an Equal Opportunity Employer—committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran, and basis of disability or any other federal, state or local protected class.