Call Center Coordinator-Fishers

Collins Mobile, LLC; Fishers (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid Time Off

Job summary

Collins Mobile, LLC is seeking a results-driven Call Center Coordinator to lead our frontline sales team on-site in Fishers, IN. You will serve as the go-to resource for agents for live campaign, product, and script questions, manage daily timecards, and conduct regular coaching to optimize performance and revenue.

The ideal candidate thrives in a fast-paced sales environment, balancing administrative tasks with people development while helping agents hit targets.

Qualifications

• Experience leading frontline sales teams in a fast-paced environment.
• Strong coaching and feedback skills to develop sales agents.
• Excellent verbal communication and active listening to support agents on the floor.
• Proficiency with call center software and sales CRMs.

Responsibilities

• Act as the primary on-floor resource for agents' real-time questions and guidance.
• Handle real-time escalations and diffuse objections to support deal closures.
• Conduct regular 1-on-1 coaching sessions and performance reviews.
• Monitor live and recorded calls for quality, compliance, and conversion rates.
• Provide actionable feedback to help agents meet monthly sales quotas.

Skills

Leadership

Communication

Coaching

Problem-solving

Tools

CRM software

Job description

The Call Center Coordinator is a first-line sales manager responsible for driving team performance, providing real-time floor support, managing operational workflows like timecards, and coaching sales agents to meet revenue goals. This role directly impacts frontline productivity by acting as the primary subject matter expert and leadership presence on the call center floor.Work Location: In person – 11837 Technology Lane, Fishers, IN 46176Job TitleCall Center CoordinatorJob SummaryWe are seeking a performance-driven Call Center Coordinator to lead our frontline sales team. In this role, you will act as the first line of management, serving as the go-to resource for agents' real-time questions, managing daily timecards, and conducting regular performance coaching. The ideal candidate thrives in a fast-paced sales environment, balances administrative tasks with people development, and is passionate about helping sales agents hit their targets.Key ResponsibilitiesFrontline Support & Issue ResolutionServe as the primary on-floor contact for sales agents to answer live campaign, product, and script questions for mobile sales.Handle real-time customer escalations and diffuse complex objections to help agents close deals.Employee Coaching & Performance DevelopmentConduct regular 1-on-1 coaching sessions focused on sales techniques, objection handling, and pitch execution.Monitor live and recorded calls to ensure compliance, high quality, and optimal conversion rates.Deliver actionable feedback to help underperforming agents meet or exceed monthly sales quotas.Qualifications and SkillsExperience: Wireless experience is preferred but not required.Leadership: Proven ability to motivate, coach, and guide frontline sales employees toward hitting metrics.Communication: Exceptional verbal communication and active listening skills to deliver constructive feedback effectively.Technical Proficiency: Experience using call center software and sales CRMs.Problem-Solving: Ability to multitask, think quickly on your feet, and resolve customer challenges under pressure.Job Type/Hours: Full-time. We are open Monday – Sunday. Our employees enjoy a flexible schedule with the ability to work 4-10-hour shifts each week.Benefits:401(k)Dental insuranceHealth insuranceLife insuranceVision insurancePaid Time Off