Call Center Representative

Cellular Sales

Savannah (GA)

On-site

USD 17,047 - 24,280

Full time

14 days+

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Job summary

Cellular Sales is hiring a Call Center Representative in Savannah, GA, to proactively engage customers through phone calls, promote wireless products, and set appointments. This role includes handling customer inquiries, generating store traffic, and supporting the sales force while ensuring a high-quality customer experience. Ideal candidates will have strong sales skills, effective communication, and the ability to work in a fast-paced environment. Compensation includes $15 an hour with bonuses, requiring a minimum of a 32-hour workweek.

Qualifications

Proficient in sales techniques and upselling wireless products.
Experience working in a call center or customer service environment.
Strong communication skills and ability to navigate CRM systems.

Responsibilities

Proactively contact customers to promote products and set appointments.
Handle customer inquiries via phone and text.
Generate store traffic and support the sales force.

Skills

Sales and Persuasion Skills

Communication Skills

Customer-Centric Approach

Technical Proficiency

Problem-Solving Abilities

Time Management

Resilience and Adaptability

Team Collaboration

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Cellular Sales

Call Center Representative

Customer Service | Business Development

Job Description

To proactively contact customers or prospects by phone with the goal of promoting products or services and setting appointments, while maintaining a high level of professionalism, meeting performance targets, and ensuring a positive customer experience.

Essential Functions

Follow up on distributed leads
Generate store traffic and contribute to the market's success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handling different topics
Research required information using available resources
Provide customers with product and services information

Competencies

Sales and Persuasion Skills
Ability to upsell and cross-sell wireless products, close deals, and handle objections confidently.
Communication Skills
Clear, concise verbal communication and active listening to engage customers effectively.
Customer-Centric Approach
Focused on delivering a positive experience, even in high-volume or challenging interactions.
Technical Proficiency
Comfortable navigating CRM systems, call scripts, and wireless service tools; ability to troubleshoot basic device or service issues.
Compliance Awareness
Understanding of industry regulations (e.g., FCC rules), do-not-call lists, and data privacy standards.
Problem-Solving Abilities
Capable of quickly assessing customer needs and offering tailored wireless solutions.
Time Management
Efficiently handles a high volume of calls while maintaining quality service.
Resilience and Adaptability
Stays motivated in a performance-driven environment; adapts to evolving wireless offerings and processes.
Team Collaboration
Works well with peers, supervisors, and other departments to meet sales goals and ensure customer satisfaction.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This role is based in a high-volume, performance-driven call center setting, onsite. The position involves extended periods of sitting while using a computer, headset, and outbound dialing software. Employees regularly engage in scripted customer conversations via phone and are expected to handle a large volume of outbound calls daily. The workspace may be shared, with moderate to high noise levels from surrounding conversations and equipment. A results-oriented environment, it requires adherence to structured schedules, productivity metrics, and quality assurance standards. Employees receive ongoing training and coaching to stay up to date on wireless industry products, promotions, and compliance guidelines. Shifts may include evenings, weekends, and holidays.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer and phone system. Frequent use of hands and fingers to operate a keyboard and telephone equipment. Ability to wear a headset for extended periods. Visual acuity to read computer screens and customer data.

Travel Requirements

This position does not typically require travel. However, occasional travel may be requested for training, team meetings, or special events at a corporate or regional office.

Required Education And Experience