Customer Retention & Sales Specialist

Verizon Authorized Retailer, TCC; Fishers (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hourly Guaranteed Pay

Same Day Pay Options

Generous Commissions

Employee Profit Share

Career Development

Paid Time Off

Medical, Dental, Vision

401K with Company Match

Long-Term and Short-Term Disability

Critical and Accident Benefits

Job summary

Verizon Authorized Retailer, TCC in Fishers, IN is looking for a Customer Retention & Sales Specialist. In this role, you will cultivate relationships with Verizon Wireless customers, identify sales opportunities, and drive customers back to retail stores when necessary.

The ideal candidate will have experience in commission-based sales, be organized and self-motivated, and possess excellent objection-handling skills. Competitive pay and benefits are offered, including commissions on sales closed.

Qualifications

• 3+ years of success in commission-based sales preferred.
• Call center or wireless experience a plus.
• Comfortable multitasking and organized.

Responsibilities

• Make outbound calls to existing Verizon Wireless customers.
• Identify sales opportunities or schedule store visits.
• Analyze customer accounts to save money or add value.
• Sell wireless products and services when possible.
• Maintain callbacks, follow-ups, and CRM documentation.

Skills

Commission-based sales experience

Strong objection-handling skills

Problem-solving skills

Engaging phone presence

Organized and self-motivated

Tools

Salesforce

Job description

Customer Retention & Sales Specialist Wireless Contact Center | Fishers, IN

Drive Relationships. Create Opportunities. Get Paid for Both. This role isn't about hard selling on every call—it's about knowing when to sell and when to connect. As a customer retention & sales specialist, you'll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that's the best next step. When the sales opportunity presents itself, you'll confidently close it. When it doesn't, you'll still win by driving in‑store visits—and get paid for it.

What You'll Do

• Make outbound calls to existing Verizon Wireless customers
• Identify sales opportunities or schedule store visits when appropriate
• Analyze customer accounts to save money or add value
• Sell wireless products and services when the opportunity presents itself
• Maintain callbacks, follow-ups, and accurate CRM documentation
• Track daily productivity and participate in team huddles and training
• Stay current on promotions, devices, and pricing

What We're Looking For

• 3+ years of success in commission-based sales (preferred)
• Call center or wireless experience a plus
• Confident, engaging phone presence
• Strong objection-handling and problem-solving skills
• Organized, self-motivated, and comfortable multitasking
• Experience with Salesforce or similar CRM tools preferred

Earnings Potential

• Competitive hourly base plus commission
• Earn commissions on sales closed and customers driven to retail stores
• Unlimited customer opportunities nationwide
• Top performers consistently exceed monthly goals

Perks

• Hourly Guaranteed Pay
• Same Day Pay Options
• Generous Commissions
• Employee Profit Share
• Career Development
• Paid Time Off
• Paid Community Time
• Paid Employees Matter Day
• Generous Community Grant Opportunities
• Employee Resource Groups
• Medical, Dental, Vision
• 401K with Company Match
• Long-Term and Short-Term Disability
• Critical and Accident Benefits
• Family Related Time Off
• Employee Assistance Program
• Employee Referral Program
• Rewards and Recognition

Ready to turn conversations into connections—and opportunities into earnings?