Customer Service Pro: Flexible Hours & Bonus Potential

Handyman Connection; Fishers (IN); Hybrid; USD 26,174 - 28,929; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A home services company located in Fishers is looking for a Customer Service Representative to manage incoming calls, schedule jobs, and enhance customer experiences. The role offers competitive hourly pay of $19-$21 based on experience with performance bonuses. A successful candidate will have strong communication skills and thrive in a fast-paced environment, where they will support both customers and the field team. Full-time and part-time options with a flexible schedule available.

Qualifications

• Excellent listening skills to engage customers effectively.
• Ability to maintain a professional demeanor with all customers.
• Exceptional organizational skills to manage schedules and data.
• Experience making outbound calls to follow up with customers.

Responsibilities

• Answer and manage incoming calls from customers.
• Schedule and coordinate jobs with craftsmen efficiently.
• Make outbound calls for customer follow-ups and sales.
• Use approved scripts to ensure consistent customer experience.
• Track job scheduling data accurately.
• Address customer service requests and complaints.
• Support craftsmen and office team communication.
• Maintain organized and accurate customer records.

Skills

Strong Communication & People Skills

Friendly & Professional Demeanor

High Attention to Detail & Organization

Comfortable Making Outbound Calls

Proficient with Basic Software & Technology

Ability to Work in a Fast-Paced Environment

Self-Motivated & Independent

Education

Experience in Customer Service, Office Admin, or Call Center Role

Familiarity with Home Repairs & Remodeling

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

CRM/Scheduling Software

Job description

A home services company located in Fishers is looking for a Customer Service Representative to manage incoming calls, schedule jobs, and enhance customer experiences. The role offers competitive hourly pay of $19-$21 based on experience with performance bonuses. A successful candidate will have strong communication skills and thrive in a fast-paced environment, where they will support both customers and the field team. Full-time and part-time options with a flexible schedule available.