Frontline Sales Coach & Ops Lead - Flexible Hours

Collins Mobile, LLC; Fishers (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid Time Off

Job summary

Collins Mobile, LLC is seeking a results-driven Call Center Coordinator to lead our frontline sales team on-site in Fishers, IN. You will serve as the go-to resource for agents for live campaign, product, and script questions, manage daily timecards, and conduct regular coaching to optimize performance and revenue.

The ideal candidate thrives in a fast-paced sales environment, balancing administrative tasks with people development while helping agents hit targets.

Qualifications

• Experience leading frontline sales teams in a fast-paced environment.
• Strong coaching and feedback skills to develop sales agents.
• Excellent verbal communication and active listening to support agents on the floor.
• Proficiency with call center software and sales CRMs.

Responsibilities

• Act as the primary on-floor resource for agents' real-time questions and guidance.
• Handle real-time escalations and diffuse objections to support deal closures.
• Conduct regular 1-on-1 coaching sessions and performance reviews.
• Monitor live and recorded calls for quality, compliance, and conversion rates.
• Provide actionable feedback to help agents meet monthly sales quotas.

Skills

Leadership

Communication

Coaching

Problem-solving

Tools

CRM software

Job description

Collins Mobile, LLC is seeking a results-driven Call Center Coordinator to lead our frontline sales team on-site in Fishers, IN. You will serve as the go-to resource for agents for live campaign, product, and script questions, manage daily timecards, and conduct regular coaching to optimize performance and revenue.

The ideal candidate thrives in a fast-paced sales environment, balancing administrative tasks with people development while helping agents hit targets.