Call Center Collections Representative

MCI; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Paid training

Incentives and rewards

Job summary

MCI is seeking a Collections Specialist in Tampa, FL, to manage customer outreach and negotiate payment plans for overdue accounts. The ideal candidate must be bilingual in English and Spanish, possess strong negotiation skills, and ensure compliance with debt collection regulations.

Responsibilities include contacting customers, updating records, and monitoring payments. Full-time employees are eligible for comprehensive health benefits, PTO, and career growth opportunities.

Qualifications

• Must be 18 years or older.
• Previous experience in collections, customer service, or call center environments preferred.

Responsibilities

• Contact customers regarding overdue accounts.
• Work with customers to establish repayment plans.
• Update customer records and payment statuses.
• Ensure compliance with debt collection laws.
• Maintain detailed records of interactions.

Skills

Bilingual in English and Spanish

Strong negotiation skills

Conflict-resolution skills

Calm under pressure

Familiarity with debt collection laws

Education

High school diploma or GED

Job description

LOCATION

Tampa, FL

DUTIES & RESPONSIBILITIES

• Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
• Negotiation: Work with customers to establish realistic and effective repayment plans or settlements.
• Follow‑Up: Monitor and follow up on missed payments and broken promises to pay.
• Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly.
• Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
• Documentation: Maintain detailed and organized records of all interactions and collection efforts.
• Performance Goals: Consistently meet or exceed daily and monthly collection targets.

CANDIDATE QUALIFICATIONS

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual in English and Spanish (required).
• Strong negotiation and conflict‑resolution skills.
• Ability to remain calm, professional, and empathetic under pressure.
• Familiarity with debt collection laws and best practices is a plus.
• Previous experience in collections, customer service, or call center environments preferred.

CONDITIONS OF EMPLOYMENT

• All MCI Locations.
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position: Must be willing to submit up to a Level II background and/or security investigation with fingerprint; job offers are contingent on results.
• Must be willing to submit to drug screening; job offers are contingent on results (does not apply in Canada).

COMPENSATION & BENEFITS

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full‑time employees eligible for medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days.
• Retirement Savings: Available retirement savings programs where applicable.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Focus on internal promotions and advancement opportunities.
• Paid Training: Earn while learning new skills.
• Work Environment: Team‑oriented culture that fosters collaboration and engagement.
• Dress Code: Casual.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.