Call Center Clerk

California Department of Industrial Relations; San Bernardino (CA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The California Department of Industrial Relations seeks an Office Technician (Typing) in San Bernardino, CA. The role serves as Court Clerk in the Workers' Compensation Division, handling complex clerical tasks and documents via EAMS, while supporting the DEU, judges, and staff.

This bilingual-Spanish position requires passing a fluency exam and completing a typing certificate before hire, with a hybrid work arrangement under DIR telework policy.

Qualifications

• Must type at least 40 words per minute for ordinary manuscripts or typewritten materials.
• Must obtain a valid typing certificate prior to hire.
• Fluency in Spanish required; pass a bilingual-Spanish fluency examination if not already on record.

Responsibilities

• Serve as Court Clerk in the Workers' Compensation Division, handling difficult clerical duties.
• Evaluate incoming legal documents and correspondence using EAMS.
• Assist the Disability Evaluation Unit, workers' compensation judges, and court personnel.

Skills

Typing 40 wpm

Bilingual Spanish

Job description

Job Description And Duties

Under the general direction of the Office Services Supervisor II, the Office Technician (OT) (Typing) serves as the Court Clerk in the Workers Compensation Division, performing a wide range of the most difficult clerical duties. In that role, the OT evaluates a variety of incoming legal documents and correspondence using the Electronic Adjudication Management System (EAMS). The incumbent will also provide assistance to the Disability Evaluation Unit (DEU), the workers' compensation judges, and court personnel.

This is a bilingual-Spanish position. The incumbent must be able to pass a bilingual-Spanish fluency examination.

• 249.3.

This posting may be used to fill future vacancies in accordance with 2 CCR.

To be considered for this Office Technician (Typing) job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please access the exam bulletin.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is located in: San Bernardino, CA. The OT(T) works in a smoke-free DWC Office under LED lighting, controlled temperature, quiet to moderate noise levels; equipped with cubicles computer, and other office equipment. Ability to retrieve and transport legacy box files in a safe manner.

We offer a hybrid work schedule in accordance with DIR’s telework policy.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
• The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

The position requires the ability to type at a minimum speed of not less than 40 words per minute for ordinary manuscript or printed typewritten materials. A valid typing certificate confirming the ability to meet the minimum typing speed must be obtained prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Final Filing Date: 9/16/2026

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.