Call Center Care Specialist — Training & Growth

Avalonvi; Kansas City (MO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Training in customer service practices

Ongoing coaching and professional dev.

Supportive team environment

Growth opportunities

Competitive compensation

Job summary

Avalonvi is seeking a confident, customer-focused Call Center Representative to assist customers by phone and provide information about products and services. The role emphasizes listening to customer needs, delivering professional service, and solving problems in a fast-paced environment.

Responsibilities include handling calls, offering clear information on features and promotions, and working with teammates to meet service goals while maintaining a positive tone.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Strong problem-solving and customer service abilities.
• Ability to remain calm and organized during busy periods.
• Comfortable speaking with a variety of customers.
• Dependable, adaptable, and eager to learn.
• Previous call center experience is a plus but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer questions and provide accurate information.
• Explain product and service features, options, and available promotions.
• Identify customer needs and recommend appropriate solutions.
• Address concerns and help resolve service-related issues.
• Maintain a courteous and positive tone throughout each interaction.
• Follow established procedures and meet customer service standards.
• Work with team members to achieve service and performance goals.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Calm under pressure

Teamwork

Adaptability

Job description

Avalonvi is seeking a confident, customer-focused Call Center Representative to assist customers by phone and provide information about products and services. The role emphasizes listening to customer needs, delivering professional service, and solving problems in a fast-paced environment.

Responsibilities include handling calls, offering clear information on features and promotions, and working with teammates to meet service goals while maintaining a positive tone.