Call Center Specialist — Customer Solutions & Growth

2 At Group; Kansas City (MO); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Training in customer service practices

Ongoing coaching and professional dev.

Supportive and collaborative team

Growth and advancement opportunities

Résumé du poste

Avalonvi is seeking a confident, customer-focused Call Center Representative to assist customers by phone and provide helpful information about products and services. The role emphasizes strong communication, listening, and problem-solving to deliver professional service.

You will respond to inquiries, explain features and promotions, and work with teammates to meet service standards while delivering a courteous experience to diverse customers. Training and development are provided.

Qualifications

• Clear verbal communication and active listening.
• Friendly, patient, and professional telephone manner.
• Strong problem-solving and customer service abilities.
• Ability to remain calm and organized during busy periods.
• Comfortable speaking with a variety of customers.
• Dependable, adaptable, and eager to learn.
• Previous call center experience is a plus but not required.

Responsabilités

• Handle incoming and outgoing customer calls professionally.
• Respond to customer questions and provide accurate information.
• Explain product and service features, options, and available promotions.
• Identify customer needs and recommend appropriate solutions.
• Address concerns and help resolve service-related issues.
• Maintain a courteous and positive tone throughout each interaction.
• Follow established procedures and meet customer service standards.
• Work with team members to achieve service and performance goals.

Connaissances

Verbal communication

Active listening

Customer service

Problem solving

Calm under pressure

Professional telephone manner

Team collaboration

Description du poste

Avalonvi is seeking a confident, customer-focused Call Center Representative to assist customers by phone and provide helpful information about products and services. The role emphasizes strong communication, listening, and problem-solving to deliver professional service.

You will respond to inquiries, explain features and promotions, and work with teammates to meet service standards while delivering a courteous experience to diverse customers. Training and development are provided.