Service BDC Representative

Dan Cummins Auto Group; Georgetown (KY); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading automotive service team as a Service Scheduler at Dan Cummins Auto Group. In this full-time role, you will be responsible for scheduling service appointments, delivering exceptional customer experiences, and ensuring efficient service operations across multiple service centers. Enjoy a supportive culture, opportunities for growth, and comprehensive benefits including paid holidays, vacations, and healthcare contributions.

Benefits

5-day work week

Paid Holidays

Paid Vacations

Employer contributed healthcare

401k with match

Culture that supports employee growth

Qualifications

• Passion for providing high level customer experiences.
• Excellent verbal and written communication skills.
• Valid driver's license and clean driving record.

Responsibilities

• Schedule service customers for all locations promptly.
• Perform outbound call and email campaign duties.
• Assist customers with service and parts needs.

Skills

Customer Service

Communication

Attention to Detail

Time Management

Job description

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply for the service scheduler position today to join the Customer Experience Team at Dan Cummins Auto. The role involves scheduling service customers for all locations, perform outbound call and email campaign duties, and promptly answer service related inquires.

Dan Cummins Auto Group is hiring a service scheduler to assist customers with their service appointment scheduling needs for the express and main shops across the auto groups four service centers. Our organization offers an exceptional customer and employee experience, focus driven results and growth opportunities.

Duties Include:

*Provide efficient and friendly service scheduling experience for our customers on the phone

*Execute manufacturer campaigns using scripts and templates

*Assist customers with service and parts needs pertaining to maintaining their vehicles

You will need

• A passion for consistently providing high level customer experiences
• Excellent verbal and written communication skills
• The willingness to learn and help
• Computer skills
• Attention to detail and time management
• Professionalism and the ability and desire for growth
• Valid drivers license and clean driving record

Full Time Perks

• A culture that welcomes and supports employee growth
• 5-day work week, Full time position, Schedule is Monday-Friday
• Some Saturdays are scheduled on a rotation
• Paid Holidays
• Paid Vacations
• Employer contributed healthcare
• 401k with match

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If interested in applying please send your resume [e-mail] call 859-988-2933