Call Center Associate (On-Call), North American Disaster Relief

Samaritan's Purse; Aurora (IL); On-site; USD 30,000 - 39,000; Part time

Job summary

Samaritan's Purse is seeking a Call Center Associate for the North American Disaster Relief team in Aurora, IL. This on-call role involves handling call activity to assist homeowners affected by disasters and guiding them through the application process.

The position requires an Associate's degree with relevant experience, strong organizational skills, and solid MS Office proficiency. Pay rate is $22–$28/hour with on-call shifts and varied hours including some weekends.

Qualifications

• Associate's degree or equivalent with one year of related experience or training.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Intermediate Microsoft Office suite and related technology skills.

Responsibilities

• Take inbound and make outbound phone calls to serve homeowners affected by disaster.
• Communicate and minister to homeowners, keeping them informed during the application process and assisting with requests.
• Maintain thorough knowledge of the ministry and support phone calls for other departments as needed.
• Perform other duties as assigned.

Education

Associate's degree (A.A.) or equivalent

Tools

Microsoft Office

Job description

Call Center Associate (On-Call), North American Disaster Relief

Location: Aurora, IL, United States
Job ID: 17673
Date Posted: Aug 17, 2026

At Samaritans Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

We are seeking a Call Center Associate to join our North American Disaster Relief (NADR) team in Aurora, IL. Through humanitarian work, the goal and purpose of Samaritans Purse are to help people in Jesus name and share the Gospel of Jesus Christ.

In the role of Call Center Associate, you will have the opportunity to:

Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ

Take inbound/make outbound phone calls to serve homeowners affected by disaster and needing

Communicate and minister to homeowners, keeping them informed during the application process and assisting with their requests.

Maintain a thorough knowledge of the ministry and support phone calls for other departments and areas as needed.

Other duties as assigned

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; and one year of related experience and/or training; or equivalent combination of education and experience.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Intermediate Microsoft Office suite and technology skills

Type: Associate - On Call as Needed

Department: North American Disaster Relief

Pay Rate: $22-28/hour

Employment timeframe: On Call Roster as needed

Shifts: Monday through Friday 8 am to 4:30 pm or 11:30 am to 8 pm

Potential: Saturdays: 8 am to 8 pm Sundays: 12 pm to 6 pm

Location: Aurora, IL, United States
Date Posted: Aug 17, 2026

Still trying to find your fit at Samaritan's Purse?

Samaritan’s Purse is a 501(c)(3) tax-exempt charity. All contributions designated for specific projects shall be applied to those projects, and we may assess up to 10 percent to be used for administering the gift. Occasionally, we receive more contributions for a given project than can be wisely applied to that project. When that happens, we use these funds to meet a similar pressing need.