Call Center Associate

WhiteCap Workforce Solutions; New Mexico; On-site; USD 21,000 - 30,000; Full time

Job summary

Whitecap Search, a top national law firm, seeks a polished and compassionate team member for a customer-facing role.

You will be the first point of contact for prospective clients, handling inbound calls with empathy, gathering information, and scheduling consultations while maintaining confidentiality.

Qualifications

• High School Diploma required; Bachelor's preferred.
• 1–4 years max in a customer-facing role.
• Outstanding verbal communication and professional phone presence.
• Experience handling high-volume inbound calls.
• Proven ability to deliver white-glove customer service.

Responsibilities

• Serve as the first point of contact for prospective clients over the phone.
• Answer inbound calls with professionalism, empathy, and confidence.
• Gather and document information accurately and efficiently.
• Provide outstanding customer service while maintaining confidentiality.
• Schedule consultations and direct callers appropriately.
• Build rapport quickly and create a positive experience for every caller.
• Maintain accurate records using internal systems.
• Collaborate with attorneys and support staff to ensure seamless client service.

Skills

Customer service

Phone etiquette

Communication

Confidentiality

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

A top national law firm, Whitecap Search, is seeking a polished, professional, and compassionate individual to join their team. This is an excellent opportunity for individuals who thrive in customer-facing roles and are passionate about delivering exceptional service while helping people during important moments in their lives.

Responsibilities

• Serve as the first point of contact for prospective clients over the phone.
• Answer inbound calls with professionalism, empathy, and confidence.
• Gather and document information accurately and efficiently.
• Provide outstanding customer service while maintaining confidentiality.
• Schedule consultations and direct callers appropriately.
• Build rapport quickly and create a positive experience for every caller.
• Maintain accurate records using internal systems.
• Collaborate with attorneys and support staff to ensure seamless client service.

Requirements

• High School Diploma Required, Bachelor's Degree preferred.
• Recent College Graduate or 1-4years MAX of experience as a Bank Teller, Personal Banker, Waiter, Waitress, Restaurant Server, Customer Service Representative, Front Desk Associate, Receptionist, or Call Center Representative.
• Outstanding verbal communication skills with a polished, articulate, and professional phone presence.
• Experience handling high-volume inbound calls.
• Proven ability to provide white-glove customer service.

Schedule:

• 2:00PM-10:00PM - Monday through Friday OR
• 6:00AM-2:00PM - Monday through Friday
  

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.