Client Care Specialist – Inbound Calls (Law Firm)

WhiteCap Workforce Solutions; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Whitecap Search, a top national law firm, seeks a polished, professional receptionist to be the first point of contact for clients and callers. You will deliver white-glove service, gather information, schedule consultations, and coordinate with attorneys and staff to ensure a seamless client experience.

You should have a high school diploma (bachelor's preferred), excellent verbal communication, and the ability to handle high-volume inbound calls with empathy and confidentiality in a fast-paced

Qualifications

• Polished, professional demeanor and strong verbal communication.
• Experience handling high-volume inbound calls with empathy.
• Ability to gather and document information accurately and efficiently.
• Maintain confidentiality and provide white-glove customer service.

Responsibilities

• Serve as the first point of contact for prospective clients over the phone.
• Answer inbound calls with professionalism, empathy, and confidence.
• Gather and document information accurately and efficiently.
• Provide outstanding customer service while maintaining confidentiality.
• Schedule consultations and direct callers appropriately.
• Build rapport quickly and create a positive experience for every caller.
• Collaborate with attorneys and support staff to ensure seamless client service.

Skills

Verbal communication

Phone etiquette

Customer service

Confidentiality

High-volume calls

Education

High School Diploma

Bachelor's degree preferred

Tools

CRM systems

Job description

Whitecap Search, a top national law firm, seeks a polished, professional receptionist to be the first point of contact for clients and callers. You will deliver white-glove service, gather information, schedule consultations, and coordinate with attorneys and staff to ensure a seamless client experience.

You should have a high school diploma (bachelor's preferred), excellent verbal communication, and the ability to handle high-volume inbound calls with empathy and confidentiality in a fast-paced