Call Center Agent — Training & Growth Path

GoPova; Cincinnati (OH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Training in customer service

Sales techniques development

Career advancement opportunities

Zusammenfassung

GoPova is seeking a confident Call Center Agent to assist customers, answer inquiries, and introduce them to relevant products and services. The role blends professional phone communication with problem-solving and sales support in a goal-oriented environment.

Strong communication, active listening, and a customer-focused mindset are essential. Training is provided, with opportunities for development in a collaborative team setting.

Qualifikationen

• Strong verbal communication and active listening skills.
• Clear, professional phone manner and confidence.
• Customer-focused attitude with problem solving abilities.
• Ability to stay organized and manage multiple inquiries.
• Motivated to work toward individual and team goals.

Aufgaben

• Handle incoming and outgoing customer calls professionally.
• Respond to inquiries and provide accurate information about products and services.
• Explain product features, benefits, and current promotional offers.
• Identify customer needs and recommend suitable solutions.
• Address questions and concerns while maintaining a positive customer experience.
• Follow up with prospective customers and individuals who have requested additional information.
• Identify opportunities to introduce additional products and generate sales.
• Maintain records of customer interactions and follow-up requirements.
• Work toward individual and team service quality and sales targets.

Kenntnisse

Verbal communication

Active listening

Customer-focused mindset

Problem-solving

Organization

Jobbeschreibung

GoPova is seeking a confident Call Center Agent to assist customers, answer inquiries, and introduce them to relevant products and services. The role blends professional phone communication with problem-solving and sales support in a goal-oriented environment.

Strong communication, active listening, and a customer-focused mindset are essential. Training is provided, with opportunities for development in a collaborative team setting.