Call Center Agent

GoPova; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training in customer service

Sales techniques development

Career advancement opportunities

Job summary

GoPova is seeking a confident Call Center Agent to assist customers, answer inquiries, and introduce them to relevant products and services. The role blends professional phone communication with problem-solving and sales support in a goal-oriented environment.

Strong communication, active listening, and a customer-focused mindset are essential. Training is provided, with opportunities for development in a collaborative team setting.

Qualifications

• Strong verbal communication and active listening skills.
• Clear, professional phone manner and confidence.
• Customer-focused attitude with problem solving abilities.
• Ability to stay organized and manage multiple inquiries.
• Motivated to work toward individual and team goals.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to inquiries and provide accurate information about products and services.
• Explain product features, benefits, and current promotional offers.
• Identify customer needs and recommend suitable solutions.
• Address questions and concerns while maintaining a positive customer experience.
• Follow up with prospective customers and individuals who have requested additional information.
• Identify opportunities to introduce additional products and generate sales.
• Maintain records of customer interactions and follow-up requirements.
• Work toward individual and team service quality and sales targets.

Skills

Verbal communication

Active listening

Customer-focused mindset

Problem-solving

Organization

Job description

About Us

Wehelp companies recover from missed messages, overflowing inboxes, angrycustomers, abandoned leads, and support backlogs with fast, humancustomer service coverage.

About the Role

We are seeking a confident and customer-oriented Call Center Agent to assist customers, answer inquiries, and introduce them to relevant products and services. This role combines professional phone communication, problem-solving, customer relationship building, and sales support in a goal-oriented environment.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to inquiries and provide accurate information about products and services.
• Explain product features, benefits, and current promotional offers.
• Identify customer needs and recommend suitable solutions.
• Address questions and concerns while maintaining a positive customer experience.
• Follow up with prospective customers and individuals who have requested additional information.
• Identify opportunities to introduce additional products and generate sales.
• Maintain clear records of customer interactions and follow-up requirements.
• Work toward individual and team service quality and sales targets.

Qualifications

• Strong verbal communication and active listening skills.
• Clear, professional, and confident phone manner.
• Customer-focused attitude and problem-solving abilities.
• Comfortable handling conversations and discussing products or services.
• Ability to stay organized and manage multiple customer inquiries.
• Motivated to work toward individual and team goals.
• Previous call center experience is an advantage but not required; training is provided.

What We Offer

• Training in customer service, phone communication, and sales techniques.
• Opportunities to strengthen communication and problem-solving skills.
• A supportive and collaborative team environment.
• Professional development and career advancement opportunities.
• Compensation based on the position and experience.