Call Center Agent - Training, Growth & Impact

Surib; Dayton (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Initial training

Ongoing coaching

Team environment

Professional development

Career growth

Job summary

Surib in the United States is seeking a confident Call Center Agent who enjoys helping people on the phone. You will handle calls, provide product information, and guide customers through available options with a friendly, professional approach.

We offer initial training, ongoing coaching, and opportunities for career growth in a collaborative team. The role emphasizes clear communication, active listening, and delivering excellent customer experiences.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and confident personality.
• Professional phone communication.
• Strong problem-solving and interpersonal skills.
• Able to work in a fast-paced team.
• Call center experience is beneficial but not required.

Responsibilities

• Handle incoming and outgoing customer calls.
• Provide clear information about products and options.
• Respond to questions and inquiries.
• Listen to customer needs and offer assistance.
• Maintain a friendly and professional approach on calls.
• Work toward customer service goals.

Skills

Verbal communication

Active listening

Customer service

Teamwork

Problem solving

Phone etiquette

Job description

Surib in the United States is seeking a confident Call Center Agent who enjoys helping people on the phone. You will handle calls, provide product information, and guide customers through available options with a friendly, professional approach.

We offer initial training, ongoing coaching, and opportunities for career growth in a collaborative team. The role emphasizes clear communication, active listening, and delivering excellent customer experiences.