Call Center Agent - Inside Sales Rep

Professor Gatsby's Heating, Cooling, Plumbing & Electrical; Berlin Township (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Commission plan

Paid holidays

Paid vacation

Paid sick days

Company parties

Job summary

Professor Gatsby's Heating & Cooling in West Berlin, NJ is seeking a full-time Call Center Agent – Inside Sales Rep to leverage your customer service skills and drive sales for HVAC, plumbing, and electrical solutions. As part of the role you will respond to inbound calls, initiate outbound touches to move prospects through the sales pipeline, and set firm appointments.

This position offers a competitive base pay with aggressive commissions, health insurance, 401(k) with company match, paid

Qualifications

• Experience in a sales or customer service role.
• Proficiency with phone and email communication.
• Strong drive to succeed and ability to take initiative with customers.
• Excellent organizational and interpersonal skills.

Responsibilities

• Respond to inbound calls and initiate outbound calls to move prospects through the sales pipeline.
• Follow up on quoted work that was not sold to secure customer commitment and ensure 100% satisfaction.
• Set firm appointments, promote services, and resolve objections.
• Schedule new appointments and communicate with technicians as needed.
• Maintain accurate customer records and lead management documentation.

Skills

Sales/customer service

Phone & email communication

Initiative

Organizational skills

Call center experience

Job description

Job Overview

Professor Gatsby's Heating & Cooling in West Berlin, NJ is searching for a full‑time Call Center Agent – Inside Sales Rep to leverage your customer service skills and drive sales for HVAC, plumbing, and electrical solutions.

Responsibilities

• Respond to inbound calls and initiate outbound calls to move prospects through the sales pipeline.
• Follow up on quoted work that was not sold to secure customer commitment and ensure 100 % satisfaction.
• Set firm appointments, promote services, and resolve objections.
• Schedule new appointments and communicate with technicians as needed.
• Maintain accurate customer records and lead management documentation.

Qualifications

• Experience in a sales or customer service role.
• Proficiency with phone and email communication.
• Strong drive to succeed and ability to take initiative with customers.
• Excellent organizational and interpersonal skills.
• Preferred: call‑center experience, phone sales background, or previous in‑home sales experience.

Benefits

Competitive base pay with aggressive commission plan, health insurance, 401(k) with company match, multiple bonus programs, paid holidays, paid vacation, paid sick days, and company parties.

Location

West Berlin, NJ 08091