Call Center Associate – Flexible Scheduling & Growth

MCI; Savannah (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

MCI is seeking dependable Call Center Representatives for an on-site, entry-level role in Savannah, GA. You’ll handle inbound and outbound calls, address questions, resolve issues, and promote products for a diverse client base. Previous contact center experience is not required, with flexible scheduling options.

The role emphasizes reliability, teamwork, and a positive attitude while maintaining high service standards and privacy compliance.

Qualifications

• Must be 18 years or older and have a high school diploma or equivalent.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to type at least 20 words per minute with accuracy and meet performance metrics.

Responsibilities

• Handle inbound and outbound calls to support customer service, technical support, and sales interactions.
• Interact with hundreds of customers weekly to resolve issues and promote products.
• Document interactions accurately and process claims following scripts and procedures.
• Research internal systems to locate information and escalate when needed.
• Maintain professional conduct and adhere to privacy and confidentiality standards.

Skills

Verbal communication

Written communication

Typing 20 wpm

Microsoft Office

Time management

Customer service

Team player

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking dependable Call Center Representatives for an on-site, entry-level role in Savannah, GA. You’ll handle inbound and outbound calls, address questions, resolve issues, and promote products for a diverse client base. Previous contact center experience is not required, with flexible scheduling options.

The role emphasizes reliability, teamwork, and a positive attitude while maintaining high service standards and privacy compliance.