Hybrid Call Center Agent: Empathetic Customer Care Pro

Gilder Search Group; New York (NY); Hybride; USD 23 000 - 32 000; Plein temps

Résumé du poste

Gilder Search Group is hiring a Call Center Agent / Customer Service Representative for a full-time role in Staten Island, NY 10306. This position offers a mixed onsite/remote work arrangement (3 days onsite, 2 days remote) with a 9:00 AM–5:00 PM schedule, Monday through Friday, and a pay rate of $20 per hour.

You will handle a high volume of inbound calls, address inquiries, resolve issues, create service requests, and document interactions with accuracy while adhering to policies and

Qualifications

• Advanced customer service skills with a strong desire to help others.
• Strong phone etiquette and interpersonal communication skills.
• Proficiency in Microsoft Office and general computer skills.
• Experience with keyword searching (Boolean search skills a plus).
• Excellent verbal and written communication skills.
• Strong listening and comprehension abilities.
• Ability to remain composed, objective, and professional in all situations.
• Positive, patient, and confident demeanor.

Responsabilités

• Handle a high volume of inbound calls (approximately 45–75 calls per day).
• Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions.
• Read from and utilize knowledge base articles to ensure accurate and consistent information.
• Create and manage service requests based on customer needs.
• Identify and appropriately elevate complex or sensitive calls.
• Maintain detailed and accurate documentation of customer interactions.
• Deliver excellent customer service while remaining professional, patient, and empathetic.
• Adhere to company policies, procedures, and compliance standards at all times.

Connaissances

High-volume call handling

Excellent communication

Phone etiquette

Boolean/Keyword search

Active listening

Microsoft Office proficiency

Bilingual (a plus)

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Gilder Search Group is hiring a Call Center Agent / Customer Service Representative for a full-time role in Staten Island, NY 10306. This position offers a mixed onsite/remote work arrangement (3 days onsite, 2 days remote) with a 9:00 AM–5:00 PM schedule, Monday through Friday, and a pay rate of $20 per hour.

You will handle a high volume of inbound calls, address inquiries, resolve issues, create service requests, and document interactions with accuracy while adhering to policies and