Customer Service Representative

Modern Pest Services; United States; On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Blue Cross Blue Shield medical plan options

Delta dental and vision insurance

401(k) savings plan with 100% matching

Job summary

Modern Pest Services is seeking Service Representatives to provide exceptional service over the phone. Responsibilities include managing a high volume of communications, resolving service issues, and maintaining customer accounts. Candidates should possess excellent communication skills, organizational abilities, and meet the educational requirement of a High School diploma.

The role offers competitive hourly compensation ranging from $16-$18, with benefits including health insurance options and a 401(k) savings plan.

Qualifications

• Must be at least 18 years old.
• Ability to learn customer service software.
• Proficient in typing a minimum of 35 words per minute.

Responsibilities

• Manage a large volume of customer communications through calls and emails.
• Answer approximately 75-100 inbound calls per day.
• Use software to research, route and process calls.
• Resolve service problems by clarifying complaints.
• Organize service appointments and renew customer accounts.

Skills

Phone interaction skills

Organizational skills

Communication skills

Problem-solving skills

Data entry skills

Education

High School diploma or equivalent

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

Position Overview

Our Service Representatives are responsible for providing exceptional service to our customers over the phone.

Job Responsibilities

• Manage a large volume of customer communications through incoming calls, emails and online.
• Answer approximately 75-100 inbound phone calls per day.
• Use software system to research, route and process calls successfully.
• Respond to customer inquiries, answer questions, organize and schedule service appointments.
• Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
• Ensure all calls results are recorded, noted and the actions that were taken.
• Ability to sell start up services and explain service programs to current and potential customers.
• Renew current customers accounts.
• Maintain customer accounts by checking and recording account information in software.
• Set up, adjust, and terminate services in software.
• Organize and schedule new construction installations and closings.
• Receive customer payments.
• Upload and catalog documents, contracts, and service orders into customer accounts.
• Communicate with field services personnel, managers, and other department team members daily.
• Maintain open communication for a positive and effective work culture.

Qualifications

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Excellent keyboard and data entry skills.
• Strong problem-solving skills.
• Ability to learn customer service software.
• Positive out-going team player!
• Must be at least 18 years old.
• Must have High School diploma or equivalent.
• Must be able to type a minimum of 35 wpm.
• Proficient with Microsoft Office Word, Outlook, and Excel.

Benefits

• Blue Cross Blue Shield medical plan options.
• Delta dental and vision insurance options.
• Medical, Dental and Vision insurance effective 1st of the month following 30 days of employment.
• Prescription drug program.
• Flexible Spending Accounts (FSA) for medical and childcare expenses.
• Health Savings Plans (HSA) available with qualified plans.
• New York Life supplemental insurance options available (effective 1st of the month following 60 days of employment).
• New York Life employee assistance programs.
• Competitive hourly compensation $16-$18/hr.
• 401(k) savings plan with 100% matching up to 4%.
• Life insurance and short-term disability 100% company paid.
• Long-term disability, accident, critical illness, and hospital indemnity insurance options.
• Paid training, paid time off, Monday-Friday 8 am - 5 pm.

Additional Requirements

• Driver's License (Required).
• Work Location: Onsite.

Job Type and Compensation

Job Type: Full-time. Salary: $16.00- $18.00 per hour.

Equal Opportunity Employment

EOE/M/F/Vet/Disabled. Anticimex Inc is a Drug-Free Workplace.