Call Center Representative

Ultipro; Town of Mount Pleasant (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly incentive bonuses

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Magnolia River Services, Inc. seeks a Call Center Rep in Valhalla, NY to handle scheduling and record keeping for customers. The role requires strong Excel skills, dependable teamwork, and professional communication in a fast-paced environment.

Entry level opportunities are available; bilingual Spanish/English is preferred. Pay is competitive at $20/hour with weekly incentive bonuses, and a comprehensive benefits package including health, dental, vision, life, and PTO.

Qualifications

• High School diploma or GED required.
• 3 years of customer service experience in a high-volume call environment.
• Strong Microsoft Excel experience.
• Ability to learn new technologies and systems easily.
• Solid work history and tenure.
• Bilingual (Spanish and English) preferred.

Responsibilities

• Answer inbound calls from customers to schedule appointments.
• Make outbound calls to set up appointments.
• Respond to customer requests within established timelines to maintain service levels.
• Accurately track scheduling information on Excel spreadsheets.
• Communicate with service technicians to ensure on-site arrival.
• Maintain confidentiality of nonpublic information.
• Provide written and verbal responses to customer inquiries as needed.
• Demonstrate willingness to learn and adapt in a fast-paced team environment.
• Handle conflict and diffuse upset customers with professional communication.

Job description

Storti Quality provides critical infrastructure and inspection services to major utilities throughout New Jersey and New York. The Call Center Rep will be responsible for working in our Valhalla, New York call center that helps with scheduling and record keeping of customer appointments. This is a great opportunity for entry level candidates looking to get started in the customer service field.

Bilingual (Spanish and English) Preferred

Pay Rate is $20/hr

Hopefully you are interested in learning more, but before we provide some more details, we would like to explain who Magnolia River is!

Magnolia River Services, Inc. (Magnolia River) was founded in 2000 and is headquartered in Decatur, Alabama. Magnolia River is an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries.

Responsibilities of the Call Center Rep:

• Answer inbound calls from customers looking to schedule appointments.
• Make outbound calls to set up appointments.
• Responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
• Accurately track scheduling information on Excel Spreadsheets.
• Communicate with service technicians to ensure they arrive at proper location to perform work.
• Maintains confidentiality of customer’s nonpublic information.
• Provides written and verbal responses to customer inquiries as needed.
• Additional job duties as assigned. Able to demonstrate a willingness to learn
• Computer proficiency is essential.
• Able to adhere to schedules, multitask, and meet deadlines.
• Demonstrates excellent listening and customer service skill.
• Professional communication skills (both verbal and written).
• Able to work in a fast-paced team environment.
• Able to handle conflict and an ability to diffuse upset customers.

Requirements of the Call Center Rep:

• High School diploma or GED is required
• 3 years of customer service-related experience in a high volume call environment
• Strong Microsoft Excel experience
• Ability to learn new technologies and systems easily
• Solid work history and tenure
• Bilingual (Spanish and English) Preferred

PERKS

• Weekly incentive bonuses
• We offer health, dental, vision, life, and more as a comprehensive benefits package
• Paid time off

Schedule

• Monday - Friday; work from home on Friday; opportunity for OT with a rotating Saturday schedule

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.