Call Center Agent

Guru Hospitality; Wilmington (DE); On-site; USD 26,000 - 38,000; Full time

Job summary

Guru Hospitality is seeking a Guest Services Associate to deliver friendly, efficient, and professional service to guests, ensuring a seamless experience across check-in, arrivals, and departures.

You will anticipate guest needs, manage calls, coordinate arrivals and transfers, and communicate essential information to guests and staff, thriving in a fast-paced, 24-hour operation.

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Organizational skills

Detail-oriented

Guest experience

Team player

Multitasking

Flexible

24-hour operation readiness

Job description

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.