Call Center Agent

Guru Hospitality; Evansville (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Guru Hospitality is seeking a friendly guest services associate to welcome visitors and ensure a seamless stay at our Evansville property. You will deliver efficient, professional service and coordinate with team members to anticipate guest needs.

The role requires multitasking, strong communication, and a flexible approach to a 24/7 operation, with a focus on memorable hospitality experiences and smooth arrivals and departures.

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Organizational skills

Attention to detail

Experience in guest/customer service

Team player

Multitasking

Flexibility for 24-hour operation

Job description

Qualifications

Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.

Minimum of one year of experience in a similar role.

Experience in guest or customer service, with a team-player mindset and the ability to multitask.

Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.

Anticipate guest needs and offer quick, effective solutions.

Assist with guest arrivals and departures, including airport transfers and luggage storage.

Answer and manage all incoming hotel calls, directing them appropriately.

Communicate essential information to both guests and staff as needed.