Call Center Agent

Guru Hospitality; Fort Smith (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Guru Hospitality in Fort Smith, AR is seeking a Front Desk/Guest Services Associate to deliver warm, efficient service from arrival to departure. The role emphasizes a high standard of customer care and seamless communication with guests and staff.

You will handle calls, assist with arrivals and departures, including airport transfers and luggage storage, and ensure guests receive timely, accurate information in a fast-paced environment.

Qualifications

• Strong customer service mindset and attention to detail.
• At least 1 year of experience in a similar role.
• Experience in guest or customer service with a team-player mindset.
• Flexible and adaptable for a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Organization

Attention to detail

Team player

Multitasking

Flexibility

Hospitality experience

Job description

Qualifications

Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.

Minimum of one year of experience in a similar role.

Experience in guest or customer service, with a team-player mindset and the ability to multitask.

Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.

Anticipate guest needs and offer quick, effective solutions.

Assist with guest arrivals and departures, including airport transfers and luggage storage.

Answer and manage all incoming hotel calls, directing them appropriately.

Communicate essential information to both guests and staff as needed.