Call Center Agent

Guru Hospitality; Minneapolis (MN); In loco; USD 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

Guru Hospitality in Minneapolis seeks a friendly front desk associate to deliver seamless guest experiences. You will welcome guests, handle calls, assist with arrivals and departures, and coordinate airport transfers when needed with a professional demeanor.

You bring at least one year in a customer service role, a team-player mindset, and the ability to multitask in a fast-paced 24-hour operation. Flexibility, reliability, and clear communication are essential to thrive and contribute to

Competenze

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Mansioni

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Conoscenze

Customer service

Organizational skills

Detail-oriented

Multitasking

Team player

Flexible/adaptable

Descrizione del lavoro

Qualifications

Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.

Minimum of one year of experience in a similar role.

Experience in guest or customer service, with a team-player mindset and the ability to multitask.

Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.

Anticipate guest needs and offer quick, effective solutions.

Assist with guest arrivals and departures, including airport transfers and luggage storage.

Answer and manage all incoming hotel calls, directing them appropriately.

Communicate essential information to both guests and staff as needed.