Call Center Agent

Dutuc; Washington (District of Columbia); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team environment

Employee recognition programs

Job summary

Dutuc is looking for a personable and motivated Call Center Agent to enhance customer experience. The role involves communicating with customers by phone, providing information about products and services, and supporting positive relationships.

The ideal candidate will possess strong verbal communication skills, a friendly attitude, and a customer-focused approach. Opportunities for professional development and career advancement are available, along with a supportive team environment.

Qualifications

• Strong verbal communication and friendly, professional attitude required.
• Previous experience in call center, customer service, retail, or sales is a plus.
• Reliable, adaptable, and self-motivated individuals preferred.

Responsibilities

• Respond to incoming customer calls in a friendly and professional manner.
• Provide accurate information about products and services.
• Assist with customer outreach and engagement activities.
• Collaborate with team members to meet customer service goals.

Skills

Verbal communication

Interpersonal skills

Problem-solving

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

About Us

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

Job Summary

We are seeking a personable and motivated Call Center Agent to communicate with customers by phone, provide information about products and services, and support a positive customer experience. This opportunity is ideal for individuals with strong verbal communication skills who enjoy helping people, identifying customer needs, and working toward team goals.

Responsibilities

• Respond to incoming customer calls in a friendly and professional manner.
• Provide accurate information about products, services, and company offerings.
• Answer customer questions and address routine concerns.
• Identify customer needs and recommend appropriate solutions.
• Conduct follow-up calls when appropriate to support customer relationships.
• Support customer satisfaction and relationship-building initiatives.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback and recurring concerns to team members.
• Assist with customer outreach and engagement activities.
• Collaborate with team members to meet customer service and performance goals.
• Maintain a positive and professional tone during all calls.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer communication experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching